601 S Pine St Suite 201, Tacoma, WA 98405, United States
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(253) 396-1000

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Introduction

Your privacy is important to us. It is the policy of Tacoma Chiropractic Health Connection to respect your privacy and comply with applicable laws and regulations regarding any personal information we may collect about you, including across our website www.thehealthconnection-tacoma.com, and through related services, including SMS communications.

Personal information includes data that can identify you personally, such as your name, address, contact number, email, and other information tied to your interactions with our website or clinic.

This policy does not extend to third-party websites linked from our site. We recommend reviewing the privacy practices of any external websites before providing personal data.

Effective Date: April 17, 2025

Types of Information We Collect

We collect the following types of information:

a. Personally Identifiable Information (PII)

  • Name
  • Email address
  • Phone number
  • Mailing address (if provided)
  • Any information submitted via forms on our website

b. Automatically Collected Data

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Device and OS type
  • Referring to the website or source
  • Analytics and usage behavior (via cookies)

c. SMS Consent Data

  • Phone numbers opted in for SMS communication
  • Timestamps of consent
  • Message logs related to appointment reminders, follow-ups, and alerts

How Information is Collected

Information is collected through the following means:

  • Contact or appointment forms on our website
  • Cookies and analytics tools
  • Email or phone communication
  • Explicit SMS opt-in checkboxes (unprechecked)
  • Social media messages or tags

Purpose of Data Collection

We use your data to:

  • Schedule and confirm appointments
  • Send health-related updates or follow-up instructions
  • Provide billing/payment reminders
  • Respond to inquiries and customer service requests
  • Improve our services and personalize your experience

Send promotional materials (with consent)

SMS Consent and Communication

By opting in, you agree to receive SMS messages from Tacoma Chiropractic Health Connection regarding:

  • Appointment reminders and confirmations
  • Post-visit instructions
  • Billing or payment reminders
  • Occasional health-related updates or practice announcements

SMS Disclosures:

  • Message frequency may vary from 3 to 5.
  • Standard message/data rates may apply
  • Reply STOP to opt out at any time
  • Reply HELP for assistance or call us at (253) 396-1000
  • SMS consent is not shared with third parties or affiliates for marketing purposes

SMS Consent Method

Consent for SMS communication is obtained through an explicit, unchecked box on our website’s contact form.

Consent Language:

“By checking this box, I agree to receive SMS messages from Tacoma Chiropractic Health Connection about appointment reminders, visit updates, and clinic news at the phone number I provided. Message frequency may vary. Message and data rates may apply. Text STOP to opt out or HELP for help. See our Privacy Policy.”

Log Data

When you access our website, our servers may automatically log standard data provided by your web browser. This information can include:

  • Your device’s IP address
  • Browser type and version
  • Date and time of visit
  • Pages visited
  • Time spent on pages
  • Referring URL

Additionally, if you encounter errors or technical issues, we may automatically collect:

  • The actions you attempted when the error occurred
  • Details about the device or browser involved
  • Any technical error messages generated

While this information is not personally identifiable on its own, it may be linked to other data sources to provide a more secure and customized user experience.

Security of Your Personal Information

We employ commercially reasonable security practices to protect your personal information from unauthorized access, use, or disclosure. These include:

  • SSL encryption
  • Secure server hosting
  • Role-based access controls
  • HIPAA-compliant data handling systems

Although we make every effort to ensure your information remains secure, no method of transmission over the internet or storage system is completely secure. You are responsible for maintaining the confidentiality of your login information and for ensuring your device is appropriately secured.

Data Security Measures

We use industry-standard encryption, firewalls, secure servers, and restricted access controls to safeguard your information. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

Disclosure of Personal Information to Third Parties

We do not sell, lease, or share your personal or SMS data with third parties for marketing purposes. We may disclose information only when necessary for operational, legal, or service-related needs:

We may share your data with:

  • Third-party service providers and IT vendors
  • Hosting platforms and analytics providers (e.g., Google Analytics)
  • Billing, payment processors, or debt collection services
  • Legal or regulatory bodies when required by law
  • Business successors in the event of a merger or sale
  • Contractors or consultants under strict confidentiality agreements

Current third-party tools we use include:

  • Google Analytics (site usage tracking and reporting)

Cookies and Tracking

We use cookies to track usage, personalize content, and understand user behavior. You can disable cookies in your browser settings.

External Links

Our website may link to external websites. We are not responsible for their content or privacy practices. Please review their policies separately.

User Rights

You have several rights under applicable data protection laws, including:

  • The right to access and review your personal information
  • The right to request correction of inaccurate or incomplete data
  • The right to withdraw consent or opt out of marketing
  • The right to request deletion of your personal information (subject to legal or medical retention requirements)
  • The right to file a complaint with a regulatory authority

To exercise any of these rights, please contact us at: info@thctacoma.com

Children’s Privacy

We do not knowingly collect personal information from children under 13. If we become aware that a child has submitted personal data, we will delete it immediately and notify the appropriate guardians if possible.

Data Retention

We retain your data only as long as needed for service delivery, regulatory compliance, and record-keeping. When no longer required, data is securely deleted.

Changes to This Policy

We reserve the right to revise or update this Privacy Policy at our discretion. Any significant changes will be reflected on this page, along with an updated effective date. Continued use of our website and services after any change indicates your acceptance of the revised policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please reach out to us using the information below:

Tacoma Chiropractic Health Connection
 601 S Pine St Suite 201
 Tacoma, WA 98405
 Phone: (253) 396-1000
 Email: info@thctacoma.com